Passenger Apologises After Rail Madad App Complaint Led To Train Attendant's Salary Cut, Know Why

The Rail Madad application by Indian Railways serves as a platform for passengers to address their grievances regarding service delivery. Users can easily file complaints against any shortcomings in the services provided. However, a recent post by a passenger claimed that his complaint via the app resulted in disciplinary action against a railway official and train attendant, leading to their salary cut.

In his post, a Reddit user shared his initial experience using the Rail Madad app during a train journey. He recounted how he filed a complaint through the app after not receiving a pillow, only to later find out that another passenger had taken an extra pillow, and the attendant was not at fault. However, he learned that as a consequence of his complaint, both the railway official and the attendant faced penalties in the form of a salary cut.

“Today I tried the rail madad app for the first time while travelling in a train. I had complaint for not getting a pillow. It was later known that a fellow passenger had taken double pillow and it was not the fault of the attendant. Now, the attendant and railway official have informed me that now they will be penalised in form of a salary cut,” he wrote on Reddit.

Expressing regret, he apologised for unknowingly causing severe consequences and advised others to first communicate with the attendant before filing a complaint on the Rail Madad app.

“I immediately apologised as I didn’t know that this could result in such severe measure for them. I would want people to first cross-check with the attendant for any issue you might be facing before using the rail madad app. Keep it as a last option,” he added.

See the post here: