Cancelled Flights To Missing Luggage, This Entrepreneur's Vistara Journey Went From Bad To Worse

A Bengaluru based entrepreneur recently had a frustrating experience with Vistara Airlines during his trip from Paris to India. The trouble began when his first flight was cancelled and the replacement flight was delayed. Upon arriving in India, his connecting flight was delayed further without any clear reason. As if that wasn’t enough, his luggage was misplaced by the airlines. The entrepreneur took to X to share his frustrations. Although Vistara responded to his concerns and asked for details to help resolve the issues, he felt exhausted after he repeatedly explained his situation to the ground staff.

Later, Vistara was successful in locating his lost luggage and promised it would be delivered to his home within 24 hours. The passenger explained, “Dear Air Vistara, first you cancel my flight and strand me on Paris airport. Then you delay the alternative flight. Then you delay the domestic leg as well. Then you also manage to lose my luggage. Fly the new feeling.”

The airline quickly responded and requested him to send his travel details. Despite their response, the entrepreneur was tired from explaining the same details over and over again. He responded, “I already have shared the details to your ground staff. Sent them WhatsApp pics as well a detailed explanation into what exactly happened. I am just too tired and sick to repeat. Can you folks coordinate internally?”

Later, Vistara informed the user that his baggage had been located at the airport. They also mentioned that his bag had been handed over on to a delivery service and it will be delivered to him within 24 hours.

Reacting to the post, a user asked, “Did you piss someone off at Vistara? This is too much of a coincidence.”

Another shared, “I lost 3 bags last year flying with Air Arabia. I’m playing the ‘legal notice’ game still.”

“Practice session for when the merge with Air India,” a comment read.

An individual shared, “I think some serious amendments need in law for this Airlines to take customers seriously.”

One more added, “Sounds very devastating and exhausting.”

Since the entrepreneur shared the post on X, it has gone viral and garnered over 71,000 views.

Vistara is a partnership between Tata Sons Private Limited and Singapore Airlines Limited. The airline is set to merge with Air India very soon.