Ensure disposal of grievances within 60 days, Modi tells officers

New Delhi: Prime Minister Narendra Modi on Wednesday directed top officers to act within one month to ensure that grievances, barring some exceptions, are disposed of within 60 days and noted that grievance redressal is one of the biggest aspects of democracy.

Modi called for integration of all land records with Aadhaar at the earliest.

He was chairing the 11th interaction with officials through PRAGATI - the ICT-based, Multi-modal Platform for Pro-Active Governance and Timely Implementation.

"The Prime Minister reviewed the progress towards handling and resolution of public grievances. Urging the officers to further speed up the pace of work in this regard, he emphasised that grievance redressal is one of the biggest aspects of democracy.

"He called for focused action within the next one month, to ensure that barring exceptions, grievances are disposed of within 60 days. He reiterated his directive for top officers to intervene in this matter," a PMO release said.

Modi also reviewed the progress of vital infrastructure projects in the road, railway, power, and oil sectors, spread over several states including Madhya Pradesh, Chhattisgarh, Haryana, Rajasthan, Gujarat, Maharashtra, Karnataka, Uttar Pradesh, Bihar and Jharkhand.

Noting that there is now healthy progress among states for investment in terms of ease of doing business, the Prime Minister called for further concerted efforts to build on the momentum, to create a positive perception.

He also enquired about Mission Mode projects under Digital India.

"Examining the progress of Digitisation of Land Records, the Prime Minister called for integration of all land records with Aadhaar at the earliest. He emphasised that this is extremely important to monitor the successful implementation of the Pradhan Mantri Fasal Bima Yojana," the release said.

Reviewing the progress of provision of citizen-centric services electronically, the Prime Minister called for a comprehensive district-wise review across the country of how many services are actually being delivered online.

In the social sector, the Prime Minister assessed the status of the Widow Pension Programme, and the progress towards eradication of leprosy.