In yet another case of online scam, a senior citizen allegedly lost over Rs 3 lakh in fraud when he tried to call Swiggy’s customer care number when the ordered food was delayed. The victim searched the customer care number, reported Times of India, adding that the son of the victim then informed police and cyber security officials for help.
Nikhil Chawla, son of the victim informed that his father ordered food from the application, but it was not delivered on time. He got frustrated and took assistance from Google to connect with Swiggy’s customer care number. Little did he know that this step can lead to a loss of Rs 3 Lakh. The ordeal was narrated by Chawla through a video message on his social media accounts.
He said that his 65-year-old father lost Rs 35,000 in the first transaction. The man then again called to the customer care number to get the money back but was fooled once more into handing over credit card details. The man claimed that the cheaters copied his father’s SIM card and cloned the phone to get details, leading to a succesfully transaction of Rs 3 lakh. The son is based in Kuala Lumpur, Malaysia and urged the Delhi police to help his father.
He also posted the details of the crime on microblogging site X and tagged Delhi Police, Swiggy, and Airtel India. Concerned about the frequency of phony numbers showing up at the top of Google search results, he called for increased knowledge and caution.
He also thanked everyone who had helped him. He emphasized that in order to stop such frauds from happening in the future, there has to be more awareness and multilingual help.
Swiggy Responds To Scam
Swiggy does not have any official customer care number said the application, adding that for any issues customers are encouraged to use in-app chat support only. The company said that they can help in providing details of the order.
Swiggy responded to the situation by taking down the fake website and adding cautionary notes about internet frauds to their search results. Nikhil drew attention to the fact that these alerts were only available in English, which could have put non-native English users at risk.
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