Ways to Contact Depop Customer Service
Fill out a request using Depop’s online form. Open the form and select a reason for contacting Depop; for most buying, selling, account, and safety concerns, select “Contact Us.” Then, add your email address, your Depop username, and a detailed explanation of the issue you’re having. Attach any photos or videos related to the issue, too. A Depop customer service agent will email you once they’ve received your form. It may take a few days to receive a response. Tip: Check out Depop’s Help Centre before submitting your form. The Help Centre provides answers to common questions, so your issue might already have a simple solution!
Message Depop on X/Twitter, Facebook, or Instagram. If you need a more immediate response from Depop, reach out to them on one of their official social media accounts. Just clearly explain the issue you’re having in your message. Then, provide the customer service agent with your Depop username and email address. Send any related photos or videos in your message, too. The customer service agent may follow up with you on social media, email you, or ask you to fill out their online help form. Depop’s official social media accounts are: X/Twitter: @askdepop Facebook: @Depop Instagram: @depop TikTok: @depop
Email Depop at [email protected]. In the subject line, write a brief overview of the issue you’re experiencing, like “Help with reactivating a deactivated account.” In the body of your email, go into detail about the problem you’re facing and include your Depop username. Attach any relevant photos or videos to your email, too. It might take a few days for a customer service agent to reply back to you.
How to Resolve Order Issues on Depop
Contact the Depop seller about the issue. Before getting Depop involved, message the Depop seller to ask about the problem you’re having. Simply go to your account in the Depop app, click “Purchases,” tap the listing, and click the envelope icon to start a message with the seller. As a Depop seller, respond to messages from buyers quickly. Explain the issue from your side and be as helpful to the buyer as you can. If they’re having shipping issues, tell them when they can expect their package.
Open a dispute by going to My Depop > Support > Resolution Centre. If the seller isn’t responding to your message or being helpful, open a dispute with Depop. In the app, go to your account, tap “Settings” (the 3 horizontal lines), and click “Resolution Centre.” Select the purchase you’re having issues with and choose “Item didn’t arrive” or “Item not as described.” This opens a message between you and the seller in the Resolution Centre. The seller has 48 hours to respond with a resolution to your request. Note: You have to give the seller 5 days to ship your item before opening a dispute about not receiving your item. As a Depop seller, Depop notifies you when a buyer opens a dispute. Respond quickly to resolve their issue as best you can. If you disagree with them, explain why.
Escalate the dispute to Depop if you disagree with the seller. When the seller responds with a resolution, you have the option to accept or reject it. If you disagree and reject their resolution, the dispute gets escalated to Depop. Depop will investigate the issue and keep you updated about their progress and decision via email. If the seller doesn’t respond within 48 hours, the transaction amount automatically gets refunded to you. As a Depop seller, Depop may reach out to you via email for information regarding the transaction and issue.
How to Buy Safely on Depop
Only purchase items through Depop. Do not buy from sellers who want you to make transactions off Depop and on a third-party payment app. In the event that something goes wrong, your Depop transactions are only eligible for a refund if your purchases are made in the Depop app or on the website. Payments outside of the Depop app/website are prohibited and can get your account banned.
Purchase from sellers with good reviews. Check to see if other people who have bought from the seller are happy with their purchase. Their reviews can tell you if the items match the descriptions, if the seller ships quickly, and if the seller responds helpfully to questions and concerns. In general, avoid buying from sellers who have a lot of negative reviews or very few reviews.
Carefully read the item description and look over the photos. To ensure you get the product you want to receive, check the item’s description to see if it has any damage or notes about how it fits. Then, ensure the photos match the description—if you see any damage that the seller didn’t note, reach out to them for clarity. Be wary of sellers who don’t provide their own pictures of the item and only use stock images from the manufacturer’s website. Ask them to take pictures of the item so you know if it’s truly in good quality or not.
Contact the seller with questions before making a purchase. Simply reach out to the seller with any questions you might have about the product, like what it’s made out of and where it ships from. If you’re buying a luxury item, ask for proof of authenticity to ensure you’re getting the real deal. Note: Keep all of your communication with the seller on the Depop app or website. This makes it easier to keep track of your messages in case something goes wrong.
Ask the seller to provide a tracking number and shipment updates. Getting a tracking number allows you to follow the item’s journey to you and stay up to date on any shipping issues. If a seller refuses to give you a tracking number, purchase from someone else. Most reputable sellers message you when they ship your item and provide you with a tracking number, as tracking numbers help protect them, too.
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