Air India is transforming the travel experience at Delhi’s Terminal 3 by introducing self-baggage drop and self-kiosk check-in services.
This innovation will prove beneficial for both domestic and international travellers. As of now, the service has been opened for all passengers flying to Australia and domestic flyers. With this, Air India passengers can now smoothly complete the check-in processes, including printing boarding passes and baggage tags and they can also independently drop off their luggage, bypassing the conventional check-in counters, reducing the wait time and providing convenience.
Other than this, travellers can modify their trips by choosing their desired seats, updating their frequent flyer numbers and making other necessary adjustments. This feature is set to improve the travel experience, enabling passengers to customize their journeys to match their preferences.
In a statement, Air India’s Rajesh Dogra, Chief Customer Experience & Ground Handling Officer told ANI, “This facility eliminates the queue waiting time for check-in over the counters and helps travellers to nearly breeze through the airport. We not only plan to extend this for flights to more countries around the world, but also intend to introduce it at other airports in India as well as at major airports in other parts of the world. Our continued effort remains to simplify processes and elevate customer experience, for our guests to enjoy travelling as much as we love flying them.”
The introduction of the self-baggage drop facility comes after the successful implementation of the DigiYatra app for domestic flights. This combined effort not only enables hassle-free entry to the airport but also empowers passengers to independently handle the check-in process.
Earlier this month, Air India introduced ‘Project Abhinandan’ with the aim of improving the overall on-ground experience for travellers. Under this project, the airline has employed a dedicated team of specially trained Service Assurance Officers (SAOs) and positioned them at key locations within airports. These officers are committed to helping passengers, provide them support and rapid resolution of any concerns that may arise throughout their airport journey. Whether it’s at the check-in counters, lounges, boarding gates, during transit or at the arrival hall, these SAOs are trained to ensure a smoother and more enjoyable travel experience.
Rajesh Dogra said, “Flying is a wonderful experience, and we want our guests to enjoy it in the most seamless ways possible. Project Abhinandan service is a step in that direction.”
The SAOs are currently stationed for Air India passengers at 16 major airports across India. These airports include Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi and Vishakhapatnam.
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