Many people on the internet have been moved by a Chinese Rolls-Royce salesman’s act of generosity towards a man who was admiring the expensive cars but could not buy one. One of the most popular short-video apps on Douyin, which is widely used in China, featured a man visiting a showroom in Xian, in the Shaanxi province of northwest China, to admire his preferred car, a Cullinan SUV. The modestly dressed visitor inquires of the salesman, Li Zhangchao, whether he is required to “verify his capital”.
Li Zhangchao declines and extends an invitation for him to visit the showroom. He then helps realise the man’s ambition by filming him standing next to the car, which has an estimated cost of 7 million yuan (US$1 million). Additionally, he called his mother and assured her that her son had “made it” and she didn’t need to worry about him.
Li Zhangchao was patient with the man after he requested to sit in the driver’s seat and pose for a photo with a Rolls-Royce umbrella next to him. When the man attempted to place a plastic bag on the seat in case he stained it, Li stopped him, stating, “You have to fully enjoy the comfort of the car.” When the man got out of the car, he was grateful yet unhappy, telling Li, “I will never have a chance to own a car like this.”
But the kind-hearted Li Zhangchao encouraged the man saying, “No one knows about the future. What happens if you work hard and succeed? Those who own this car earned it via hard effort”.
Meanwhile, the visitor at the showroom is a Douyin influencer with 55,000 followers. After he shared the video, it became viral, with approximately 5 million views.
People on social media expressed their admiration for Li Zhangchao and that he dispelled their preconceived notions about those who sell luxury goods because of his kind and upbeat demeanour.
“He is the best Rolls-Royce salesperson, unlike other luxury brand salespeople I have met, who discriminated against me simply for not washing my hair,” one user on Douyin said. “Letting me know that not all luxury brand sellers are snobs,” was how another person thanked him.
According to the South China Morning Post, Li Zhangchao, 41, has worked with Rolls-Royce since its Xian showroom opened in 2012. He previously sold cars for Mercedes-Benz and Bentley and left a positive impact on their consumers.
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